Job Summary: Perform general patient access and registration duties in EPIC Practice Management, such as answering telephones, making appointments, processing referrals, maintaining provider templates and appointment schedules, verifying patient demographics and insurance coverage. Perform general patient account management duties, such as obtaining prior authorization for services, processing items in the appropriate work queues to complete registration and entering service capture data. Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors. Function as liaison to Patient Financial Services and the Health Plan. Communicate with external government payors and employers, as necessary. Work directly with patients on billing related matters and provide fee estimates to patients for Kaiser Permanente services. May perform duties related to cash collection and depositing. Demonstrate strong customer service and communication skills. Adhere to HIPAA and patient confidentiality requirements. May act as the patients' first point of contact with Kaiser Permanente
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